Customer Support

Yes, we provide samples for bulk orders to ensure our products meet your expectations. Please reach out to our sales team to request samples.

At Authentic Bite, sustainability is a core principle of our operations. We actively seek ways to source our ingredients locally, reducing our carbon footprint and supporting local farmers. Our packaging is made from sustainable materials, and we avoid the use of plastic as much as possible. Additionally, we are committed to energy-efficient practices in our production facilities, ensuring that our processes are as environmentally friendly as possible. By continually exploring innovative methods and investing in sustainable technologies, we strive to reduce our environmental impact and contribute to a greener future.

Yes, at Authentic Bite, we prioritize hygiene in every step of our production process. Our products are crafted in a meticulously maintained environment where all staff members wear hairnets, gloves, shoe nets, and masks. We ensure that all equipment is thoroughly cleaned at the end of each shift and undergoes professional cleaning once a month. The facility where we produce and package our products is consistently kept clean and maintains a controlled temperature. Additionally, all doors leading to the production area are always kept closed to preserve the sanitary conditions.

Yes, Authentic Bite offers free delivery on all orders! To take advantage of this service, simply ensure that your order total is at least £50. We are committed to providing convenient and cost-effective solutions for our customers, ensuring your products arrive promptly and without additional charges.

At Authentic Bite, your health and safety is given the top priority so we clearly label all potential allergens on our product packaging. If you have specific allergen concerns, please contact our customer service team for more detailed information.

Changes or cancellations to orders can be made within the first 5 minutes of placing the order. Please contact Authentic Bite's customer service team as soon as possible to make any adjustments.

Yes, Authentic Bite offers customization options for orders to accommodate specific dietary requirements, including vegetarian, gluten-free, and more. Please contact our customer service team to discuss your needs.

Delivery times vary based on location and order size. Since Authentic Bite is based in Wolverhampton, any deliveries within the city should not take more than an hour. Having said that, we strive to deliver all orders within an hour & half timeframe. For more specific information, please refer to our shipping policy or contact us directly.